Help, from the person who wrote it.

Screenpane is built and supported by one person, which means no ticket queue and no first-line script. Email hello@screenpane.com and you will usually hear back within a day.

Something is broken

Include what you can of the following — it usually saves a round-trip:

• Your macOS version and the Screenpane version (Screenpane → About).
• What you did, what you expected, and what happened instead.
• A screenshot of the problem, if it is visible.

Licence keys

Your licence key arrives by email right after checkout, from Polar (the payment provider). Can't find it? Check spam for a message from polar.sh, or email hello@screenpane.comfrom the address you bought with and I'll resend it. Your keys, Mac activations and receipts are also in the customer portal.

Refunds

14 days, no questions. Email from the address you purchased with and the refund goes back to your original payment method.

Common questions

The FAQ on the homepage covers requirements, translation, and what data leaves your Mac.